Covid-19 Cancellation Policy
Update: 28 May, 2020
This pandemic has shaken the very roots of the Travel industry, bringing the industry & our wanderlust to a grinding halt. Our partners across the world are going through a similar plight.
The flywheel has been broken.
In spite of these adversities, we are on our toes to resolve this situation at the latest. We are continuously working with our partners.
Cancellations & Refunds
I had booked my Flight. How can I reschedule/cancel my booking ?
We are in touch with all Flights partners to provide support to our customers. At this stage, all airlines are only providing credit shells against the flights cancelled.You have to activate your wallet
and you will see that the amount has been refunded to the wallet.
In the last section we have laid out the refund policies of all the airlines we are in partnership with. You can go through the respective policies to know your eligibility for zero cancellation refund or free of cost Date Change.
In any event, we would be able to process cash refunds only after we have received the actual cash refund from the airlines.
I had booked my Hotel. How can I reschedule/cancel my booking ?
Unlike flights, all hotels do not have the same cancellation policy. The policy varies from property to property across the globe.
Domestic bookings: In the case of domestic packages we are providing full refund for all cancellations that happened due to Covid-19.
International booking: Properties are only providing a free date change.. For such properties we are offering wallet refund. Please note that international hotels are goverened by thei laws of their respective countries. We are coordinating with them to ensure support for you.
I had booked my holiday package with Flynote. How can I reschedule/cancel my booking ?
In case you had booked a package which involves both Flights and land package. The policy for Flight remains the same as mentioned above. You can choose to to rescheduling as per the airline policies. Refer to Wallet
All flights and land partners are extending flexibility towards date change. In case you are opting for cancellations of land package we are working with our Partners for processing the full refunds in a speculated time. In case of domestic bookings it's comparatively easier to claim 100 % refund on the bookings however there are many properties around the world which are complying with their local government directive and not agreeing for 100% refund on every booking.
This is an evolving situation and we will keep updating this page as and when necessary.
Can I use my wallet cash to book a ticket for someone I know?
Yes, you can use the wallet cash not only by you but also for your friends, colleagues and family members.
I had booked my Cruise. How can I reschedule/cancel my booking ?