On April 16, 2020, the directorate of Civil Aviation ordered airlines to issue a refund of cancelled tickets during the lock down. A time frame of 3 weeks was given to both international and domestic airlines to refund the money. MoCA’s decision came after Prime Minister Narendra Modi announced the second phase of the lockdown from April 14-May 3.
MoCA issues advisory to Airlines
The Ministry of Civil aviation acknowledged the consequential effect of the public health crisis on airlines, passengers and thus issued an official circular detailing rules for aircraft carriers to initiate a refund for passengers.
MoCA stated that if a passenger seeks a full refund of a confirmed booking made during the first lockdown (March 25-April 14) for both International and Domestic travel, the airline shall credit back the entire amount without any cancellation charge. The refund of the cancelled ticket shall be made within a period of three weeks from the date of request of cancellation.
If a passenger is asking for a refund of a cancelled ticket booked between March 25-April 14 for a travel date in the second lock down period (April 14-May 3), he/she will be eligible for a full refund without any cancellation charge. The refund shall be credited back to the passenger’s source of payment within three weeks from the date of request of cancellation.
Indian Domestic aircraft carriers had initially decided of not refunding the amount to its passengers. They offered to add credits to the respective accounts for passengers to make new bookings or reschedule their tickets within a stipulated time period. However, the recent ruling has ordered them to issue a refund upon cancellation of tickets.
Curated by Ruchit Rastogi